Terms of Service
Last updated: September 24, 2026 | A binding agreement between you and GigOps Inc. ("GigOps").
By creating an account or using GigOps, you agree to these Terms and to our Privacy Policy. If you are using GigOps on behalf of an organization, you represent that you are authorized to bind that organization.
1. The service
GigOps is a tour-operations management platform. We may add, change, or remove features at any time. The service is provided on an "as is" and "as available" basis and may include beta features that are still under development.
2. Accounts
You are responsible for your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. You must provide accurate information and keep it current.
3. Subscriptions, trials & billing
Seats. Paid plans are billed per Company User seat: each active Company User at your company who can make changes counts as one seat. Company Users with View only access, who can see your company's data but not change it, are not seats and are not charged, and neither are crew accounts in GigOps Crew. Subscriptions are billed monthly in advance, in the currency shown at checkout.
Free trial. A new company can start one free trial of 7 days. A payment card is required to start it. Unless you cancel before the trial ends, your subscription starts and your card is charged automatically for the first month when the trial ends. A company that has had a subscription before is not eligible for another trial.
Automatic renewal. Your subscription renews automatically each month, and we charge the payment method on file at the start of each period, until you cancel. You can cancel at any time from Company settings, Plan & billing, Manage billing. Cancellation takes effect at the end of the current paid period and you keep access until then. Deactivating your company also cancels the subscription at the end of the paid period.
Seat changes. Adding a Company User who can make changes during a billing period, or giving a View only user that access, adds a prorated charge for the rest of that period to your next invoice. Removing one, or moving them to View only, takes effect at the next renewal, with no credit for the current period; re-adding a seat already paid for in the same period costs nothing extra.
Refunds. Fees are non-refundable, including for partial periods and unused seats, except where the law requires otherwise.
Taxes. Prices do not include taxes. We add sales tax, VAT, GST or similar taxes where we are required to collect them, based on your billing address.
Failed payments. If a payment fails, we retry it and notify your Company Admins. You keep access for 7 days from the first failed payment. After that, access is paused until the balance is paid, and your subscription may be canceled if payment is still not collected. Your data is kept while access is paused, as described in our Privacy Policy.
Price changes. We may change our prices. We will give Company Admins at least 30 days' notice by email before a new price applies, and it takes effect from your next renewal after that notice. If you do not agree, you can cancel before it applies.
Free and beta plans. We may offer free, beta or promotional access at our discretion. We may end or change that access with reasonable notice.
Payment processing. Payments are processed by Stripe. We do not store your full card number. Your use of Stripe's checkout and billing portal is also subject to Stripe's terms.
4. Acceptable use
You agree not to misuse the service, including: violating any law; infringing others' rights; uploading malware; attempting to breach security or access data that isn't yours; probing or load-testing without authorization; or using the service to store data you have no right to process.
5. Your content & data
You retain ownership of the data and content you submit. You grant us a limited license to host and process it solely to provide the service. You are responsible for having the necessary rights and consents for any third-party personal data (crew, vendors, venues, guests) you enter, and for complying with applicable privacy laws as its controller.
6. Intellectual property
GigOps and its software, design, and trademarks are owned by GigOps Inc. These Terms grant you no rights to our IP except the right to use the service as permitted.
7. Third-party services
The service integrates with third-party providers (e.g. payment, email, SMS, mapping, AI, flight, and weather providers). Your use of those features may be subject to the providers' terms, and we are not responsible for third-party services.
8. Disclaimers
To the maximum extent permitted by law, GigOps disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.
9. Limitation of liability
To the maximum extent permitted by law, GigOps will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (or USD 100 if you pay nothing).
10. Indemnification
You agree to indemnify and hold GigOps harmless from claims arising out of your content, your use of the service, or your violation of these Terms or applicable law.
11. Termination
You may stop using the service at any time; to stop paying, cancel your subscription as described in section 3. We may suspend or terminate access for violation of these Terms, for non-payment, or to protect the service. On termination, your right to use the service ends; data handling follows our Privacy Policy.
12. Governing law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. The state and federal courts located in Illinois will have exclusive jurisdiction, except where prohibited by law.
13. Changes
We may update these Terms. Changes will be posted here with a new "Last updated" date. For a material change we will ask you to review and agree to the updated Terms the next time you use GigOps, and you cannot keep using the service without agreeing. We keep a record of when you agreed to each version.
14. Contact
GigOps Inc., 4117 N Wolcott, Chicago, IL 60613: [email protected].